Terms and Conditions

Terms and Conditions of Sales


These general terms and conditions of sales (hereinafter “General Terms and Conditions”) are applicable to all purchases made by any Internet user/natural person (hereinafter the “CUSTOMER”) on the website www.ibeaconstore.fr (hereinafter the “WEBSITE”) of Groupe NAÏA, simplified joint-stock company registered with the Trade and Companies Register in Paris, under the number 80060196500018, headquartered at 8, rue Lemercier 75017 PARIS , France; Phone: 01 73 54 75 00; email: contact@ibeaconstore.com (hereinafter the “SELLER”).

IMPORTANT

Any order placed on the WEBSITE necessarily implies the CUSTOMER’s unconditional acceptance of these General Terms and Conditions of Sales.

Article 1. DEFINITION

For the purpose of these General Terms and Conditions, the hereinafter terms are used with the following meaning:

“CUSTOMER” refers to the co-contracting party of the SELLER who confirms his status of consumer as defined by the French statutes and case law. As such, it is explicitly regulated that the CUSTOMER acts independently of any regular or commercial activity.

“DELIVERY” refers to the first presentation of the PRODUCTS ordered by the CUSTOMER to the delivery address given upon placing the order.

“PRODUCTS” refers to all the products available on this WEBSITE.

“TERRITORY” refers to Metropolitan FRANCE, including Corsica (excluding Overseas Departments and Territories).

 

Article 2. PURPOSE

These General Terms and Conditions govern the sales of PRODUCTS by the SELLER to his CUSTOMERS.

The CUSTOMER is clearly informed and acknowledges that the WEBSITE is addressed to customers and that professional users must contact the Sales Department of the SELLER in order to benefit from different contractual terms and conditions.  

Article 3. ACCEPTANCE OF GENERAL TERMS AND CONDITIONS

The CUSTOMER agrees to read carefully these General Terms and Conditions and to express acceptance thereof before proceeding to the payment of PRODUCT purchases ordered on this WEBSITE.

These General Terms and Conditions are referenced using a link marked at the bottom of each page of the WEBSITE and must be read before placing an order. The CUSTOMER is asked to read carefully, download and print the General Terms and Conditions, and keep a copy thereof.

The SELLER advises the CUSTOMER to read the General Terms and Conditions each time an order is placed as the most recent version of the foregoing Terms and Conditions is applicable to each new order of PRODUCTS.  

By clicking on the first button to place an order, and then on the second to confirm the abovementioned order, the CUSTOMER acknowledges to have read, understood and accepted these General Terms and Conditions without any limitations or restrictions.  

Article 4. OPENING AN ACCOUNT – PURCHASE OF PRODUCTS ON THE WEBSITE

In order to purchase a PRODUCT, the CUSTOMER must be at least 18 years old and have legal capacity or, if underage, be able to hold proof of consent from his legal representatives.

The CUSTOMER is advised to provide personal information by filling in the form available on the WEBSITE. The symbol (*) marks the required fields that are mandatory to fill in so that the CUSTOMER’s order may be processed by the SELLER. The CUSTOMER may check the status of his order on the WEBSITE. If applicable, the traceability of DELIVERIES may be done by using the online tracking tools of certain carriers. The CUSTOMER may also contact at any time the Sales Department of the SELLER by electronic mail using the email address contact@ibeaconstore.com in order to obtain further information about the status of his order.

The information provided by the CUSTOMER to the SELLER when placing an order must be complete, accurate and up-to-date. The SELLER reserves the right to ask the CUSTOMER, by any appropriate means, to confirm his identity, eligibility and the provided information.

 Article 5. ORDERS

Article 5.1 Product Features

The SELLER endeavors to present, as clearly as possible, the main features of the PRODUCTS (by means of data sheets available on the WEBSITE) and the mandatory information that the CUSTOMER must receive under the applicable law (by virtue of these General Terms and Conditions).

The CUSTOMER agrees to read this information carefully before placing an order on the WEBSITE.

The SELLER reserves the right to change the range of PRODUCTS available on the WEBSITE particularly according to the constraints related to suppliers.

Unless otherwise expressly stipulated on the WEBSITE, all the PRODUCTS sold by the SELLER are new and compliant with the existing relevant European and French applicable law.

Article 5.2. Ordering Process

Orders of PRODUCTS are directly placed on the WEBSITE. For placing an order, the CUSTOMER must follow the steps described hereafter (nevertheless, please note that depending on the CUSTOMER’s start page, these steps may differ slightly).

5.2.1. Selection of PRODUCTS and Purchase Options

The CUSTOMER must select the PRODUCT(S) of his choice by clicking on the relevant PRODUCT(S) and by choosing the desired features and quantities. Once the PRODUCT is selected, the PRODUCT is placed in the shopping cart of the CUSTOMER. The latter may then add to his cart as many PRODUCTS as needed.

5.2.2. Orders

Once PRODUCTS are selected and placed in his cart, the CUSTOMER must click on the shopping cart and check whether the content of his order is accurate. Unless the CUSTOMER has already done it, he will be asked to sign in or register.

Once the CUSTOMER has confirmed the content of his shopping cart and has signed in / registered, an online form automatically filled in will be displayed for him summarizing the price, the applicable taxes and, if appropriate, the shipping taxes.

The CUSTOMER is invited to verify the content of his order (including the quantity, features and references of the ordered PRODUCTS, the billing address, payment method and price) before confirming its content.

The CUSTOMER may then proceed to payment of the PRODUCTS by following the steps described on the WEBSITE and by providing all the data necessary for billing and DELIVERY of PRODUCTS.

With regard to the PRODUCTS for which options are available, these specific references are displayed when the relevant options have been selected.

Any order placed must include all the data necessary for the proper processing of the order.

The CUSTOMER must also indicate the chosen delivery method.

5.2.3. Acknowledgement of receipt

Once all the foregoing steps are followed, the WEBSITE will display a page in order to acknowledge receipt of the CUSTOMER’s order. A copy of the acknowledgement of order receipt is automatically sent to the CUSTOMER by electronic mail provided that the email address indicated by means of the registration form is accurate.

The SELLER does not send any order acknowledgement by regular mail or fax.

5.2.4. Invoicing

During the order procedure, the CUSTOMER must enter all the data necessary for invoicing (the symbol (*) marks the mandatory fields to be completed so that the CUSTOMER’s order may be processed by the SELLER).

The CUSTOMER must clearly specify all the information related to DELIVERY, and particularly the exact DELIVERY address as well as any access codes related to the DELIVERY address.

Then, the CUSTOMER must indicate the chosen payment method.

Neither the purchase order processed online by the CUSTOMER nor the acknowledgement of order receipt sent by the SELLER to the CUSTOMER by electronic mail, do not represent an invoice. Irrespective of the chosen order or payment methods, the CUSTOMER shall receive the original purchase invoice upon DELIVERY of the PRODUCTS, inside the parcel.

5.3. Date of Purchase Order

The date of the purchase order is the date on which the SELLER acknowledges online receipt of the order. The deadlines indicated on the WEBSITE shall only take effect following this date.

5.4. Price

For all the PRODUCTS, the CUSTOMER will find on the WEBSITE the prices displayed in Euros, including all taxes, as well as any applicable shipping taxes (depending on the parcel weight, excluding packaging and gifts; the DELIVERY address; the carrier or the chosen delivery method).

Prices include, in particular, the existing applicable value-added tax (VAT) on the date the order is placed. Any change of the foregoing applicable tax may affect the price of PRODUCTS from the date of entry into force of the new tax.

The applicable VAT rate is expressed as a percentage of the sold PRODUCT’s value.

Prices of the SELLER’s suppliers are subject to change. Consequently, the prices displayed on the WEBSITE are subject to change. These may be also changed in case of sales or special offers.

The prices displayed are valid except in cases of gross errors. The applicable price is the one indicated on the WEBSITE on the date the order is placed by the CUSTOMER.

5.5. PRODUCT Availability

Depending on the PRODUCT in question, the SELLER uses a “just-in-time” stock inventory management. Consequently, as appropriate, the PRODUCT availability depends on the SELLER’s stocks.

The SELLER commits to meet orders placed provided that PRODUCTS are available.

Generally, the unavailability of a PRODUCT is marked on the respective PRODUCT’s page.

CUSTOMERS may also be informed of a PRODUCT’s restocking by the SELLER.

In any case, if out of stock has not been indicated when the order is placed, the SELLER commits to inform the CUSTOMER immediately that the PRODUCT is out of stock. 

At the CUSTOMER’s request, the SELLER may:

Either suggest the delivery of all PRODUCTS at the same time once out of stock PRODUCTS are again in stock;

Or proceed to a partial delivery of the available PRODUCTS initially, then to the complete delivery of the remaining order when the rest of the PRODUCTS are available provided that clear information is given about the additional shipping costs which may be incurred;

Or suggest an alternative PRODUCT of similar quality and price, accepted by the CUSTOMER.

If the CUSTOMER decides to cancel his order of out of stock PRODUCTS, he shall be reimbursed for the total amounts paid for the out of stock PRODUCTS, immediately and at the latest within thirty (30) days from payment.

Article 6. Right of Withdrawal

The procedures for the right of withdrawal are provisioned by the “withdrawal policy” which is available in Appendix 1 hereof and through a hypertext link included at the bottom of each page of the WEBSITE.

Article 7. PAYMENT

7.1. Payment Methods

The CUSTOMER may pay for his PRODUCTS online through the WEBSITE by selecting the methods suggested by the SELLER.

The CUSTOMER certifies before the SELLER that he holds all the applicable authorizations for the use of the selected payment method.

The SELLER shall take all necessary steps to ensure the security and confidentiality of the data sent online during the online payment procedure on the WEBSITE.   

In this respect, it is noted that all payment related data provided on the WEBSITE is transferred to the WEBSITE’s bank and is not processed on the WEBSITE.

7.2. Payment Date

In the event of a one-time payment by credit card, the CUSTOMER’s account shall be charged as soon as the purchase order of PRODUCTS is placed on the WEBSITE.

In the event of a partial DELIVERY, the total amount shall be charged on the CUSTOMER’s account as soon as the first parcel is shipped. If the CUSTOMER decides to cancel his order of unavailable PRODUCTS, reimbursement shall be processed in accordance with the provisions of article 5.5 last paragraph of hereof General Terms and Conditions.

7.3. DELAY OR NON-PAYMENT

If the bank refuses to debit the card or any other payment method, the CUSTOMER must contact the SELLER’s Customer Service in order to pay the purchase order via any other valid payment method.

Assuming that, for whatever reason, be it opposition, refusal or other, the flow of money owed by the CUSTOMER cannot be processed, the order shall be cancelled and the sale shall be automatically terminated.

Article 8. Proof and Archiving

Any CUSTOMER contract whose order exceeds an amount of 120 Euros including taxes shall be archived by the SELLER for a period of ten (10) years in accordance with the provisions of article L. 134-2 of the Consumer Code.

The SELLER agrees to archive this data in order to ensure the monitoring of transactions and to provide a copy of the contract at the CUSTOMER’s request.

In the event of a dispute, the SELLER will have the opportunity to prove that his electronic monitoring system is reliable and able to ensure a secure transaction.

Article 9. Ownership Transfer

The SELLER retains ownership of the delivered PRODUCTS until the latter are fully paid by the CUSTOMER.

The foregoing provisions do not impede the transfer to the CUSTOMER, upon receipt by the latter, or to a third party designated by him other than the carrier, of any risk of loss or damage related to the PRODUCTS governed by the hereof retention of title as well as of any risk of damage that these may incur.

 

Article 10. Delivery

The terms of PRODUCT DELIVERY are included in the “Delivery Policy” specified in Appendix 2 hereof and available through a hypertext link included at the bottom of each page of the WEBSITE.

Article 11. Packaging

The PRODUCTS shall be packaged in accordance with the applicable transport rules in force in order to ensure the greatest level of protection for PRODUCTS during the DELIVERY. CUSTOMERS commit to abide by the same rules when they return the PRODUCTS in accordance with the conditions set out in Appendix 1 – Withdrawal Policy.

Article 12. Warranties

12.1. Conformity Warranty

The SELLER shall deliver a compliant PRODUCT, namely appropriate for the use generally expected of a similar good and matching the description available on the WEBSITE. This conformity also implies that the PRODUCT fulfills all the requirements that the buyer may legitimately expect in the light of the public statements made by the SELLER including in advertising and labeling.

In this context, the SELLER is liable for the possible non-conformities prompted during issuance and for the non-conformities resulting from packaging, assembly or installation instructions when the former has been in charge or responsible of thereof.

Any claim prompted by non-conformity is governed by a term of prescription of two (2) years following the DELIVERY of PRODUCTS.

In case of non-conformity, the CUSTOMER may seek, of his own choice, either the replacement or repair of the PRODUCT. Nevertheless, if the costs incurred by the CUSTOMER’s choice are evidently disproportionate as compared to the other available option, given the value of the PRODUCT or the importance of the non-conformity, the SELLER may proceed to reimbursement disregarding the option chosen by the CUSTOMER.

If a replacement or repair is impossible, the SELLER agrees to repay the price of the PRODUCT within 30 days following receipt of the returned PRODUCT and in exchange for the return of the PRODUCT by the CUSTOMER at the following address: SocialRetailBeacon, 205 E 42St New York, NY 10017.

12.2. Warranty against Latent Defects

The SELLER is bound by the warranty against latent defects of the sold PRODUCT on account of the defects that render it unfit for its intended use or which impair its use to the extent that the CUSTOMER would not have purchased it or would have purchased it for a lesser price had he been aware of it.

This warranty allows the CUSTOMER, who may prove the existence of a latent defect, to choose between reimbursement of the PRODUCT’s price if the latter is returned, and partial reimbursement of its price if the PRODUCT is not returned.

If a replacement or repair is impossible, the SELLER agrees to repay the price of the PRODUCT within 30 days following receipt of the returned PRODUCT, and in exchange for the return of the PRODUCT by the CUSTOMER at the following address: SocialRetailBeacon, 205 E 42St New York, NY 10017.

Any claim prompted by latent defects must be brought by the CUSTOMER within two (2) years following the identification of the defect.

Article 13. Liability

The SELLER may not be held liable under any circumstances for failure or improper execution of the contractual obligations attributable to the CUSTOMER, especially arising from the placement of the purchase order.

The SELLER may not be held liable, or considered as having failed the present Terms and Conditions, for any delay or non-performance, when the cause of that delay or failure is due to acts of force majeure as provisioned by the French case law and courts of law.

It is also stated that the SELLER does not control the websites that are directly or indirectly linked to the WEBSITE. Consequently, no type of liability arising from the information published thereof may be incurred. Outbound links to third party websites are provided for information purposes only and no warranty is provided as to its content.

Article 14. Personal Data

The SELLER collects CUSTOMER personal data from the WEBSITE including by means of cookies. CUSTOMERS may disable cookies by following the instructions given by their Internet browser.

The data collected by the SELLER is used to process the purchase orders placed on the WEBSITE, to manage the CUSTOMER’s account, analyze orders and, if the CUSTOMER has selected this option, to email commercial communications, newsletters, promotional offers and/or information related to special sales, unless the CUSTOMER no longer wishes to receive such communications from the SELLER.

CUSTOMER data is stored confidentially by the SELLER in accordance with his statement before CNIL (French National Commission for Data Protection and Freedoms), for the purpose of this contract, its execution and in full compliance with the law.

At any given time, CUSTOMERS may unsubscribe by logging into their account or by clicking on a hypertext link provided for that purpose at the bottom of each emailed offer.

Data may be disclosed, wholly or partially, to the SELLER’s service providers participating in the processing of orders. For commercial purposes, the SELLER may disclose to his business partners the names and contact details of his CUSTOMERS provided that the latter have granted prior consent when they registered on the WEBSITE.

The SELLER shall specifically ask his CUSTOMERS whether they agree to the disclosure of their personal data. CUSTOMERS may change their mind at any given time on the WEBSITE or by contacting the SELLER.

The SELLER may also ask his CUSTOMER whether they wish to receive commercial communications from his partners.

In accordance with the Law no. 78-17 of 6 January 1978 on information technology, files and freedoms, the CUSTOMER has the right of access, rectification, opposition (for legitimate reasons) and deletion of his own personal data. He may use his right by writing to the following email address contact@ibeaconstore.com or by writing a letter to the following address: SocialRetailBeacon, 205 E 42St New York, NY 1001

It is clearly stated that the CUSTOMER must be provide proof of identity either by scanning an identity document or by mailing the SELLER a copy of his identity document.

Article 15. Claims

The SELLER provides the CUSTOMER with the following “Customer Care Line”: (800) 236-6610 (toll-free number).

Any CUSTOMER written claim must be mailed to the following address: SocialRetailBeacon, 205 E 42St New York, NY 1001.

Article 16. Intellectual Property

All visual and sound components of the WEBSITE, including the underlying technology that is used, are protected by copyright, trademark law and/or patent law.

These components belong exclusively to the SELLER. Anybody who edits a website and wishes to create a direct hypertext link to the WEBSITE must obtain the prior written authorization of the SELLER.

The SELLER’s authorization shall not be deemed final and binding. The said link shall be deleted following the SELLER’s request. Hypertext links to the website which use techniques such as framing or in-line linking are strictly prohibited.

Article 17. Validity of the General Terms and Conditions

Any changes in the applicable legislation or regulations or any competent court ruling rendering void one or several clauses of these General Terms and Conditions, shall not, in any way, affect the validity of the present General Terms and Conditions. Such changes or rulings shall not authorize, under any circumstance, CUSTOMERS to ignore the present General Terms and Conditions.

Any conditions not specifically addressed herein shall be governed in compliance with the regulations of retail trade for companies headquartered in France.

Article 18. Changes to the General Terms and Conditions

These General Terms and Conditions are applicable to all online purchases made through the WEBSITE as long as the WEBSITE is available online.

The General Terms and Conditions are dated precisely and may be changed or updated by the SELLER at any given time. The applicable General Terms and Conditions are those in effect at the time of the order.

All amendments made to the General Terms and Conditions shall not apply to PRODUCTS that are already bought.

Article 19. Jurisdiction and Applicable Law

These General Terms and Conditions as well as the relationship between CUSTOMER and SELLER are governed by French laws.

In the event of a dispute, the French courts shall have sole jurisdiction. Nevertheless, prior to resorting to any arbitration or State judge, negotiations led in a spirit of loyalty and good faith shall remain the first choice of concerned partied in order to reach a mutual settlement in the event of any conflict arising from the present agreement, including questions related to its validity.

The party that wants to start the negotiation process shall inform the concerned party by registered letter with acknowledgement of receipt indicating the elements of the conflict. If within fifteen (15) days the parties are unable to reach an agreement, the dispute shall be brought before the competent court referred to hereinafter.

During the negotiation process and until its outcome, the concerned parties refrain from taking any legal action against each other related to the dispute that represents the scope of negotiations. By way of exception, the concerned parties are authorized to approach the summary court or to ask for an order on request. A potential claim at the summary court or the enforcement of an order on request does not force any of the parties to give up the mutual settlement clause, unless explicitly expressed otherwise.

 

APPENDIX 1 WITHDRAWAL POLICY

Withdrawal Principle

As a matter of principle, the CUSTOMER has the right to resend or return the PRODUCT to the SELLER or to the latter’s designate, without undue delay, and within fourteen (14) days following the notification of his withdrawal decision, unless the SELLER suggests collecting the PRODUCT himself.

Withdrawal Period

The withdrawal period expires fourteen (14) calendar days after the day when the CUSTOMER, or a third party other than the carrier and indicated by the CUSTOMER, acquires the material possession of the PRODUCT. 

If the CUSTOMER’s order includes several PRODUCTS, and if these PRODUCTS are delivered separately, the withdrawal period expires fourteen (14) days after the day when the CUSTOMER, or a third party other than the carrier and indicated by the CUSTOMER, acquires the material possession of the last PRODUCT. 

Notification of the Withdrawal Right

In order to exercise his right of withdrawal, the CUSTOMER must notify his decision of withdrawal from the present agreement by means of a clearly worded statement mailed to:  SocialRetailBeacon, 205 E 42St New York, NY 10017 or emailed to contact@ibeaconstore.com.

 He may also use the following form:

WITHDRAWAL FORM

For the Attention of: Groupe Holosfind

SELLER’s Phone number: (800) 236-6610

Email: contact@ibeaconstore.com

I hereby notify you of my withdrawal from the sales agreement of the hereunder PRODUCT:

PRODUCT Reference

Invoice no.:

Purchase Order no.:

- Date of Order [____________]/Date of Receipt [________________]

- Method of Payment Used:

- Name of the CUSTOMER and, if applicable, of the order’s beneficiary:

- CUSTOMER Address:

- Delivery Address:

- CUSTOMER Signature (not applicable if sent by email)

- Date

In order to comply with the withdrawal period, the CUSTOMER must send his notification regarding exercising his right of withdrawal prior to the expiry of the withdrawal period.

Effects of Withdrawal

In case of CUSTOMER withdrawal, the SELLER agrees to reimburse the entire amount paid, including the delivery costs, without undue delay and, in any case, within fourteen (14) days from the date when the SELLER is informed of the CUSTOMER’s will to withdraw.

The SELLER will proceed to refunding using the same payment method as the one used by the CUSTOMER for his initial transaction, unless the CUSTOMER explicitly agrees to a different method; in any case, reimbursement shall not incur costs for the CUSTOMER.  

The SELLER may withhold the reimbursement until receipt of goods or until the CUSTOMER provides proof of shipping back the goods, whichever is the earliest.

Return Policy

The CUSTOMER shall, without undue delay and, in any case, within fourteen (14) days following the notification of his withdrawal decision from the present agreement, return the goods to: SocialRetailBeacon, 205 E 42St New York, NY 10017.

This period is deemed to have been fulfilled if the CUSTOMER returns the goods prior to the expiry of the fourteen days deadline.

Return Costs

The CUSTOMER shall be responsible for the direct costs related to the return of goods.

Condition of Returned Goods

The PRODUCT shall be returned following the SELLER’s guidelines and shall be accompanied by all shipped accessories.

The CUSTOMER shall only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, qualities and proper functioning of this PRODUCT. In other words, the CUSTOMER enjoys the right to test the PRODUCT, but he may be held liable for any handling other than what is necessary.

Packaging

PRODUCTS are packaged in compliance with the transport standards in force so as to ensure the highest level of protection for PRODUCTS during DELIVERY. CUSTOMERS must comply with the same standards when they return the PRODUCTS. In this respect, the CUSTOMER is asked to return the PRODUCT that does not suit him in his original packaging and in good conditions, fit for remarketing.

Exceptions from the Right of Withdrawal

The right of withdrawal is not applicable to the following situations:

Supply of goods or services whose price depends on fluctuations in the financial market;

Supply of goods made to the CUSTOMER’s specifications or clearly customized;

Supply of goods which are liable to deteriorate or expire rapidly;

Supply of sealed audio or video recordings or software that have been unsealed after delivery;

Newspapers, periodicals, magazines (except for subscription contracts);

Provision of accommodation other than for residential purposes, transport of goods, can rentals, catering or services related to leisure activities if the offer provides a date or a specific period of performance;

Supply of goods which, by their respective nature, are inseparably mixed with other items;

Supply of sealed goods which cannot be returned on grounds of health or hygiene protection, goods that have been unsealed by the CUSTOMER after DELIVERY; supply of alcoholic beverages whose price has been agreed upon at the time of the conclusion of the sales contract, and whose delivery may only be performed after 30 days, and whose actual value is dependent on the market which is beyond the control of the SELLER;

Supply of digital content not supplied dematerialized if the performance has started with the prior explicit consent of the consumer who has also thus agreed to waive his right of withdrawal from contracts concluded at a public auction.

 

 

 APPENDIX 2

DELIVERY POLICY

Delivery Area

The PRODUCTS on offer may only be delivered on the TERRITORY.

It is impossible to place an order for any delivery address located outside this TERRITORY.

The PRODUCTS are shipped to the delivery address(es) indicated by the CUSTOMER during the ordering process.

Shipping Time

The period of time required to process orders and issue invoices before shipment of PRODUCTS in storage is indicated on the WEBSITE. This period excludes weekends or public holidays. 

An electronic notification shall be automatically sent to the CUSTOMER upon shipment of PRODUCTS provided that the email address included in the registration form is correct.

Delivery Time and Costs 

During the ordering process, the SELLER informs the CUSTOMER of all time frames and of all forms of delivery available for the purchased PRODUCTS.

The delivery costs are calculated depending on the selected form of delivery. The amount of these costs is payable by the CUSTOMER in addition to the price of the purchased PRODUCTS.

A detailed description of delivery time and costs is available on the WEBSITE.

DELIVERY Terms

The parcel is handed over to the CUSTOMER in exchange of signature and upon presentation of an identity document. In case of absence, a delivery notice will be left for the CUSTOMER in order to allow him to collect the parcel from his post office.

DELIVERY Problems

The CUSTOMER is informed of the delivery date when he chooses the carrier, at the end of the online ordering process and before confirming the order.

It is clearly stated that deliveries will be made within a maximum of thirty (30) days. Otherwise, the CUSTOMER must notify the SELLER to deliver within a reasonable period of time, and in case of non-delivery within this delivery period, the former may terminate the contract.

The SELLER shall reimburse, without undue delay from receipt of the termination letter, the CUSTOMER for the total amount paid for the PRODUCTS, including taxes and shipping costs, using the same payment method as the one used by the CUSTOMER for purchasing the PRODUCTS.

The SELLER is held liable until delivery of the PRODUCT to the CUSTOMER. It is reminded that the CUSTOMER is granted a period of three (3) days in order to notify the carrier in the event of any damage or partial loss found upon delivery.